The PCs Americans Love

  • The PCs Americans Love

    Any fear that the personal computer may be rendered obsolete by the iPad and its tablet competitors can be shelved, at least in light of the University of Michigan’s latest American Consumer Satisfaction Index (ACSI).  In fact, Americans are more happy with their computers than they have ever been. According to the September index, PC satisfaction surged 4% to match the all-time industry high of 78 on the ACSI’s 0 to 100 scale. The last time personal computers scored that high was 1994, the first year the ACSI, which measures customer evaluations of a variety of products and services, was completed. Last year, the category scored a 75. The national index is updated each quarter and factors in scores from more than 225 companies in 45industries and from government agencies over the previous four quarters. Even more promising for PCs is that none of the ratings for any of the six brands the ACSI measured decreased during 2010. Read on to find out how each brand fared and which products are popular buys. Photo Credit: Declan TM
    Apple is King
  • Apple is King

    If we like our PCs, well then we certainly love our Macs. For the seventh year in a row, Apple (Stock Quote: AAPL) ranked first on the index, outshining its competitors with a score of 86. This score is two points more than last year’s survey and Apple’s highest score to date. “The company now has a 9-point lead over its nearest competitor,” Claes Fornell, founder of ASCI, said in his evaluation of the statistics. “No other company in the ACSI has as formidable a lead within its own industry.” According to Fornell, innovation and product diversification, along with strong customer service, have long been at the center of Apple’s success. If you don’t own a Mac already, you might want to consider one of Apple’s more popular personal computers, the new Apple MacBook Pro MC374LL/A 13.3-Inch Laptop, Amazon.com’s top-selling Apple laptop. The computer’s list price is $1,119. Photo Credit:  Courtesy of Apple.com
    Acer
  • Acer

    Global manufacturer Acer, which produces Gateway and eMachines as well, was one of the four brands tied for second place on the index, with a score of 77. Last year, Acer received a score of 74. The 4.1% increase during the past year is possibly thanks to its successful Aspire line, which features personal computers designed for both personal and business use. The company features weekly deals on its website, which let buyers know where to find their computers at a low price. We suggest you check out this Office Max bargain. Interested consumers can save $30 on Acer’s already affordable Aspire One AO532h-2588 netbook, which typically retails for $299. Photo Credit: Courtesy of Acer.com
    Dell
  • Dell

    Dell (Stock Quote: DELL)which received a score of 75 last year, increased its performance by 2.7%, scoring a total of 77 points on the 2010 index. Its showing represents a small victory for all Windows-based PCs. “Windows-based PC brands appear to have recovered from the problems associated with the Windows Vista software,” Fornell said. “Barely a year into the release of Windows 7, satisfaction with these brands has returned to, and in some cases even surpassed, the levels prior to the launch of Vista.” If you’re looking for a solid Dell PC, you might want to consider this Amazon bestseller, the Dell Inspiron iM501R-1459MRB 15.6-Inch laptop. You can actually save $80 if you buy the popular PC through the online retailer, which is currently selling it for $541.19. Its list price starts at $625.99. Photo Credit: 4_Ever_Young
    Hewlett-Packard
  • Hewlett-Packard

    Rounding out the four-way tie was Hewlett-Packard, (Stock Quote: HPQ)) which also received 77 total points and increased its performance 4.1% this year. According to the company’s website, one of its most popular PCs is the HP Pavilion dm4t series, which features an Intel Core i5 processor, Windows 7 Home Premium and integrated Wi-Fi and starts retailing at $729.99.   Photo Credit: wlodi
    Compaq
  • Compaq

    The only brand to not increase year over year was the Hewlett-Packard acquired Compaq, with a score of 74. The brand has received the lowest score on the index since the study began in 1996. Those in the market for an affordable PC, however, should still consider Compaq as its computers typically cost less than other tech leaders.  Amazon’s most popular Compaq product, for example, is the Compaq Presario CQ62-210US laptop, which features a 15.6-inch screen, Intel Celeron 900 Processor, Windows 7 Home Premium and a low listing price of $414.99. Photo Credit: Ballistik Coffee Boy
    The Other Brands
  • The Other Brands

    According to ASCI, the other brands, described as "All Others," represents the remainder of the total industry market share, less the market shares of the ACSI-measured companies. This aggregate of smaller PC manufacturers, which includes Sony and Toshiba, scored 77 points and increased 4% year over year. The aggregate actually made the most improvement overall. Its performance increased 10% since its first introduction to the index in 1997. Sony, in particular, increased its PC offerings. Its popular EA series can be built to customers’ specifications and are becoming increasingly stylish. You can buy the latest addition, the Vaio EA Series laptop in Passion Purple, starting at $749.99. There’s also a version that comes in electric blue with an iridescent pink keyboard. Photo Credit: pcsiteuk
    11 Hot Gadgets Coming Soon
  • 11 Hot Gadgets Coming Soon

    What other new technology will make you happy? Check out MainStreet’s roundup of eleven hot gadgets coming soon! Photo Credit:  Kevin McDuffee
    Join us on Facebook
  • Join us on Facebook

    Join the MainStreet team and other readers on our lively Facebook page! Discuss our newest stories and get links to breaking content, automatically. Click here to add us. Photo Credit: lawtonchiles
Show Comments