You order a gift online a month before you plan on exchanging gifts with your family, but it comes late. So you buy the same thing at bricks and mortar store in time for your holiday gathering, but now the online retailer won’t issue you a refund.
How You’re Protected:
The federal Mail or Telephone Order Merchandise Trade Regulation Rule requires stores to ship any telephone, mail, fax, and Internet order within 30 days, notes the Consumer Reports Money Advisor
. Retailers have to keep their promises on shipping time, and if there’s a delay, they have to get your approval to move the order forward. If they don’t, they owe you a refund. “The clock begins running on shipping deadlines when the seller receives a properly completed order,” Consumer Reports says.
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