From Karen: “This story actually happened about 10 years ago, but it was in Logan Airport in Boston through United on Thanksgiving weekend. They lost my husband's reservation, and so we were no longer sitting together. They checked us in and then told us to go to the gate to attempt to get our seats changed, which we did. Then, once we were on the plane and all set up, the gate agent came to us and told us that they had overbooked the flight and that we needed to get off to make room for a woman and her child to get on the plane. Needless to say, I was not pleased. When we said that we had made quite a few compromises based upon their problems with reservations, the agent picked the child up and put her in front of my face and said ‘do you want this child to be alone?’. I'm actually surprised the mother wasn't more upset, but here was the weird part. When I said ‘no, I want you to do your god d#@n job, and quit asking me to absorb your inadequacies’, I was reprimanded in front of the entire plane for swearing. Not, ‘I'm sorry’. Not ‘Could you please work with us’. Not ‘I appreciate that this has been trying but we will give you 1,000 miles to assist us out of this situation which WE CREATED’. It all worked out, but I was just shocked at how they were angry that we might say NO to getting off the plane to accommodate their overbooking. Which begs the question, why ask?”
Yeah, I hate when the fake-smile airline staffers ask for something you can’t refuse—unless you don’t mind spending the next six hours getting grilled by TSA officials.
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