Hot Job: Video Game Tech Support


Looking for a job? Here's a cool opportunity that just might be a great new start for the right person.

The position: Video game technical support

Location: Home-based

Job duties: Will help customers solve game-related technical support issues over the phone. Job involves identifying, troubleshooting and resolving customer problems and challenges, and walking the customer through the process on the phone.

The company: Alpine Access is a major outsourcer of call-center services using home-based agents. Alpine provides agents for a wide variety of client companies, including those in the retail, financial services and tourism industries.

Requirements: Must have experience with video games and game systems, excellent listening and problem-solving skills and ability to multi-task in a fast-paced environment. Must be computer literate and able to navigate quickly through multiple screens. Requires a computer that's wired to a modem or router, a corded telephone headset with noise-canceling microphone, high-speed Internet connection and analog landline phone. Mute button and volume control are required on headset or phone. Must have Windows 7, XP or Vista and current anti-virus software, along with a firewall. Requires intermediate level of skill with Microsoft Windows systems and home networking set-ups. Candidates who are being considered for a job must pass a credit check and cannot have more than four negative credit incidents within the past four years.

Extra perks: You get to spend your working hours talking with your fellow gamers, and helping them solve problems that interfere with their ability to enjoy their gaming experience. The company also offers medical and retirement benefits. There is also the opportunity to advance to a supervisor or account manager position, which would still allow you to work from home.

Interesting info: The job pays $9 per hour, and agents are paid for all working time, even if they are between calls. There are also often performance-based awards and bonus opportunities. Full-time and part-time opportunities are available.

Other opportunities: They currently need home-based agents for a variety of clients. Bilingual candidates are especially encouraged to apply.

Apply online here.

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