Hanna! Ike! Yikes!
Tropical Storm watchers from Georgia to Massachusetts, and many points in between, are bracing for a slew of storms this weekend. Even the U.S. Open may reschedule some weekend matches.
And another group, other than tennis fans, that might be stuck in a scheduling switcheroo: Airline travelers.
In fact, stormy weather recently grounded MainStreet contributor Farnoosh Torbai, who was flying out of John F. Kennedy to Chicago. She booked a new flight out of Newark. But alas, it was cancelled just 15 minutes before boarding. (And she never made it out.)
Still stunned, standing alone at Newark International Airport's Gate C 138 at 6:35 a.m., Torbai decided to find out what travel experts would do. Here’s the scoop, in Farnoosh's own words, with some help from trusted industry sources.
GET REBOOKED ON THE FLY
While your first instinct when you see that your flight’s been cancelled is to fall down and cry (and by you, I mean me), realize that time is of the essence if you want to arrive at your destination before next week.
“You have two good options,” says David Lytle, editorial director of Frommers.com. First, avoid going back to the ticketing agent inside the gate, or the assigned ticketing agent to handle the cancellations. After all, everyone’s going there – expect a super long wait. “Leave the security area and go back to the front counter [near the airport entrance],” says Lytle. There are more airline agents out front and lines move faster. While you’re waiting in line, call the reservations desk to boost your chances of speaking with a live agent. Or, if you don’t want to go through a second round with the shoe inspector to get back into the secure area, head to a nearby gate with fewer people in line. The agents can at least get you on a stand-by list for the next flight. And if they’re in the mood, they may also be able to rebook your flight. Smile and be patient. In my experience, a cranky passenger gets served nothing but attitude.
And if you worked with a third-party booker like Orbitz (OWW) or Expedia (EXPE), do not bother to call them to rectify the situation, adds Lytle. It’s just a wasted step, since they still have to call the airline for you – the same number you can call yourself. So cut the middleman, says Lydle. “They’re just selling you the contract. Your actual business deal is with that carrier.”
It’s likely if your flight’s been cancelled that the airline’s already tried to accommodate you by putting you on the “next available flight.” But that may not be for another 48 hours. No good if you are on a strict schedule. What’s more, if you don’t speak with an agent – either on the phone or in person - to cancel that newly scheduled flight right away, you may never get a refund. Follow the above tips to ensure you get a hold of someone fast.
As for hotel and food refunds for an overnight delay, this varies from airline to airline. Some may or may not grant meal vouchers and hotel accommodations. But don’t fret – your credit card or pre-existing travel insurance may already have you covered.
For what it’s worth, realize that when a flight’s delayed or cancelled, it stinks for everyone, including the pilots. “When there is a delay because of weather, we don't know much more than passengers. Air Traffic Control and our company will give us an update time, but other than that we sit and wait,” says an anonymous Delta pilot (and old high school friend). He offered me an encouraging reminder. “Cancellations and delays are because safety is the number one, hands-down priority," be they due to weather, traffic congestion or maintenance problems. “Flying through a thunderstorm is something no one wants to do,” he adds. After all, getting to your destination is important. Getting there alive is essential.