American Airlines Warns Customers of Phony Emails


NEW YORK (MainStreet) — American Airlines (Stock Quote: AMR) is warning consumers to be on the lookout for phishing scams after being forwarded fraudulent emails by other patrons.

The airline has posted several examples of fake emails that have been sent out under its name on its website. The scams involved include the  receipts for an airline ticket purchased under the recipient’s name, an invitation to redeem bonus miles through the AAdvantage program and the request for consumers to download and print out tickets

There is also a copy of a phony fax on the website that advertises airfare deals to “Cancun, Cabo and Jamaica.”

All variations of the scam urge consumers to click on a link or call a phone number in an attempt to gain access to their personal information, and American Airlines says some of these emails may have attachments that contain potential viruses.

“American Airlines will never request its customers to perform security-related changes or use email as a communication method to collect usernames, passwords, email addresses, Social Security numbers or other personal information,” the company explains in its security statement

It advises consumers not to click on links, open any attachments, call any phone numbers listed or follow any instructions in the email. Instead, they should forward a copy of the correspondence, including the header to so the airline can investigate further.

—Jeanine Skowronski is staff reporter for MainStreet. You can reach her by email at, or follow her on Twitter at @JeanineSko.

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