Repeat After Me: What to Say to Get Better Service

Talking Points to Improve Your Customer Experience

Dealing with customer service representatives can often feel like a losing game. The retail salespeople act like they’re reading from a script while car dealers always appears to be one step ahead of you in the negotiation process. But the trick to improving the experience is just knowing what to say. We asked experts in a wide range of industries for their tips on talking points you can use to navigate potentially difficult customer service situations. Whether you’re hoping to get compensation for bad service at a restaurant or trying to convince a stewardess to let you change your seat on a flight, here’s what you can say to come out ahead. Photo Credit: Getty Images