The Most Hated Industries of 2010

Businesses We Love to Hate

If there’s one thing consumers love to do more than shop, it’s to complain when the shopping experience goes wrong. The Internet has only made it worse – or better, depending on what side of the transaction you’re on. Consumers in the U.S. and Canada filed 1.1 million complaints against  businesses in 2010, according to data released this month from the Better Business Bureau, a 10% increase from the year before, after having increased by nearly as much each of the two previous years. The financial and automotive industries experienced the biggest year-over-year growth in complaints, but it was the companies selling everyday products like electronics that garnered the most complaints overall. “Industries that do a large volume of business are naturally going to have a larger number of complaints. This is why it’s important to look at how a company responded when BBB approached them with consumer complaints, and not just the sheer number of complaints,” said Stephen A. Cox, president and CEO of the BBB, in a press release. MainStreet analyzed the BBB data to bring you to the 10 most complained about industries of 2010. Let us know which industries give you the most grief in our comments section. Photo Credit: Wikimedia.org