America’s Favorite Insurance Companies

A Little Insurance Data

Those in the market for a new insurance policy might want to check out Insure.com’s customer service rankings of the largest auto, home, life and health insurance issuers. To compile the rankings, Insure.com surveyed more than 4,500 insurance customers between February and August 2011. Interviews focused on five categories – customer service, claims experience, value for the price paid, percentage of consumers who planned on renewing their policies and percentage of customers who would recommend their current providers – which were weighted and used to calculate a composite score for each issuer. (Note: While top companies by market share were included in the analysis, not all large companies were represented due to lack of data.) According to Amy Danise, senior managing editor for Insure.com, the data illustrates a real inertia in the industry. “People would express that they were very dissatisfied with their insurer, but also say they planned to renew their policy,” she says. The data points on each slide address the total score, the overall star count (incorporating all five measurements), the star rating specifically based on customer service questions and the percent of customers who say they will renew with the same issuer. If the rankings are any indication, consumers don’t always have to settle. Read on to see if your current home, auto, life and health insurance provider made the top five in their respective categories, or to choose who you might want to consider switching to if they didn’t. Photo Credit: stallio


5th Best Auto Insurer: 21st Century

Overall Score: 79.28 Overall Stars: 4 Customer Service Stars: 4 Customers Who Will Renew: 91% Photo Credit: www.21st.com


4th Best Auto Insurer: State Farm

Overall Score: 80.50 Overall Stars: 4 Customer Service Stars: 4 Customers Who Will Renew: 91% Photo Credit: www.statefarm.com


3rd Best Auto Insurer: Hartford Financial Services

Overall Score: 83.31 Overall Stars: 4 Customer Service Stars: 4.5 Customers Who Will Renew: 91% Photo Credit: www.thehartford.com


2nd Best Auto Insurer: Auto-Owner’s Insurance

Overall Score: 85.82 Overall Stars: 4.5Customer Service Stars: 4 Customers Who Will Renew: 96% Photo Credit: www.auto-owners.com


Best Auto Insurer: USAA

Overall Score: 98.00 Overall Stars: 5 Customer Service Stars: 5 Customers Who Will Renew: 98% It’s a shame that USAA insurance is only available to military members and their families, as the bank/issuer trounced all other auto insurers on the list. “USAA blew its competition out of the water,” Danise says. “There were a large number of people who planned to renew and would also recommend the insurer.” Photo Credit: www.usaa.com


5th Best Home Insurer: Country Insurance

Overall Score: 85.75 Overall Stars: 4.5 Customer Service Stars: 4.5 Customers Who Will Renew: 97% Photo Credit: www.countryfinancial.com


4th Best Home Insurer: Erie Insurance

Overall Score: 88.72 Overall Stars: 4.5 Customer Service Stars: 4.5 Customers Who Will Renew: 96% Photo Credit: www.erieinsurance.com


3rd Best Home Insurer: Chubb

Overall Score: 92.19 Overall Stars: 5 Customer Service Stars: 4.5 Customers Who Will Renew: 100% Photo Credit: www.chubbinstitute


2nd Best Home Insurer: Amica Mutual

Overall Score: 97.67 Overall Stars: 5 Customer Service Stars: 5 Customers Who Will Renew: 100% Photo Credit: www.amica.com


Best Home Insurer: USAA

Overall Score: 98.11 Overall Stars: 5 Customer Service Stars: 5 Customers Who Will Renew: 98% While USAA also took the top spot in home insurance, the distance between it and its nearest competitor in this category is narrow, with Amica Mutual actually garnering a higher percentage of people who planned to renew their policies. Photo Credit: www.usaa.com


5th Best Life Insurer: New York Life

Overall Score: 80.36 Overall Stars: 4 Customer Service Stars: 4 Customers Who Will Renew: N/A Photo Credit: BLOOMBERG NEWS


4th Best Life Insurer: Northwestern Mutual

Overall Score: 81.23 Overall Stars: 4 Customer Service Stars: 4 Customers Who Will Renew: N/A Photo Credit: www.northwesternmutual.com


3rd Best Life Insurer: Transamerica

Overall Score: 81.28 Overall Stars: 4 Customer Service Stars: 4 Customers Who Will Renew: N/A Photo Credit: BLOOMBERG NEWS


2nd Best Life Insurer: TIAA-CREF

Overall Score: 88.58 Overall Stars: 4.5 Customer Service Stars: 4.5 Customers Who Will Renew: N/A Photo Credit: BLOOMBERG NEWS


Best Life Insurer: Ameriprise Financial

Overall Score: 90.90 Overall Stars: 4.5 Customer Service Stars: 5 Customers Who Will Renew: N/A While Ameriprise netted top marks among life insurers, Danise says there was nothing in the data that indicated any driving factors for this beyond a good overall track record. Photo Credit: www.ameriprise.com


5th Best Health Insurer: Regence BCBS

Overall Score: 82.17 Overall Stars: 4 Customer Service Stars: 4 Customers Who Will Renew: 96% Photo Credit: www.regence.com


4th Best Health Insurer: Highmark BCBS

Overall Score: 82.27 Overall Stars: 4 Customer Service Stars: 3.5 Customers Who Will Renew: 100% Photo Credit: www.highmarkbcbs.com


3rd Best Health Insurer: Kaiser Permanente

Overall Score: 84.45 Overall Stars: 4.5 Customer Service Stars: 4.5 Customers Who Will Renew: 98% Photo Credit: healthy.kaiserpermanente.org


2nd Best Health Insurer: Horizon BCBS of N.J.

Overall Score: 84.42 Overall Stars: 4.5 Customer Service Stars: 4.5 Customers Who Will Renew: 98% Photo Credit: www.horizon-bcbsnj.com


Best Health Insurer: BCBS of Illinois

Overall Score: 84.74 Overall Stars: 4.5 Customer Service Stars: 4.5 Customers Who Will Renew: 88% The reasons why Blue Cross and Blue Shield of Illinois earned top marks among health insurers remains open to interpretation, Danise says. Photo Credit: www.bcbsil.com


The Most Expensive Cards to Insure

Which vehicles cost the most or the least to insure? Find out in MainStreet’s roundup of the most expensive cars to ensure, also based on data from Insure.com. Photo Credit: Nissan


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