A report says 95% of all mortgage refinances are for fixed-rate mortgages, even though adjustable-rate mortgages may offer a better deal in short term.
A secret shopper survey finds that big banks still do a better job of wooing new customers than smaller institutions and credit unions.
Customers are using their phones and computers to manage their finances more than ever before, but security concerns stand in the way of full adoption.
Despite the fact that Twitter offers a direct line to customers, top banks have trouble using the technology to provide better customer service.
Interest rates are at historic lows and look to stay that way for some time yet, but that doesn’t mean there aren’t deals out there that can make your money make money for you.
It’s been almost three months since Bank Transfer Day spurred many Americans to switch from big banks to credit unions and small financial institutions. Here’s what has happened since then.
PayPal is the most well known online payment service, but it has its share of detractors. Here are some alternative services for sending money and making purchases online.
A study of bank marketing professionals paints a striking picture of bank customers as anxiety-ridden “nervous Nellies,” and finds that banks are changing the way they communicate to earn back their customers' confidence.
Bank of America is testing a program that would allow cardholders to take advantage of cash-back deals from merchants, which are based on your purchase history.
Texas-based City Bank has created a mobile phone app that guards consumers against fraud by disabling their lost or stolen debit cards remotely from a smartphone device.