NEW YORK (MainStreet) When Olivia Johnson feels anxious about talking to someone, she prefers to text.
"When you talk, it's more intimate than texting but it depends really on your relationship with the person," Johnson told MainStreet. "Some people have a hard time with communication even with important news."
The 27-year old banker prefers hearing a person's voice by telephone but admits to texting when she's in a rush.
"If you already have a foundation, then you can text but sometimes texting can be used to avoid," Johnson said.
Like Johnson, when asked what type of communication they use the most, 56% of consumers said a phone call compared to 25% who chose text, according to study from Vonage.
"The tone, emotion and inflection in someone's voice helps to paint a complete picture when having a conversation on the telephone," said Barbara Goodstein, chief marketing officer with Vonage. "The change in a person's tone, stuttering, pausing, hesitation, a sigh, their genuine laughter are all things that mean so much in a conversation that can be easily lost in a text."
"Millennials clearly understand the impact hearing the news live will have on the other person," Goodstein said.
The study also found that 87% of Millennials have misinterpreted a text.
"To avoid misinterpreting a text, stick to messaging to relay simple, straightforward information," said Goodstein.
In fact, 51% of adults have been disappointed to receive a text or email to learn about a special moment.
"When I'm dating a guy, I expect him to communicate with me by the phone because texting keeps you separate," said Johnson. "A text is isolating romantically."