The letter pertained to my decision to opt out of overdraft protection, a service that prompts a bank to cover a transaction whenever consumers spend more than is in their checking account for an often-high fee.
Earlier today, I received a call from Chase informing me that they plan on rewriting the letter in an attempt to make it more consumer-friendly.
“We agree that it sounds aggressive,” said Chase spokesman Patrick Linehan. He added that the letter I received was one of many the bank uses when contacting new customers in regards to overdraft policies and that it had not been updated in a couple of years. The bank plans on going through its inventory to make sure no other versions use similar terminology.
We’re now putting the call out to our readers for their own overdraft protection letters. Have you received one recently that made you feel confused or misled? Send it to Skowronski.firstname.lastname@example.org so we can write about it!
The Consumer Financial Protection Bureau has started an inquiry into banks’ current overdraft policies. Read our article for more information on what they’ll be examining in 2012 .