The inquiry will specifically address reordering practices that result in more charges, misleading marketing information and the impact overdraft fees have on low-income and young consumers.
CFPB spokeswoman Jennifer Howard said the bureau expects to have a report and an action plan based on the inquiry’s results available by the end of the year. No details were offered yet as to what the action may entail, but after culling recommendations made by consumer advocates present at a CFPB roundtable held in New York on Wednesday, here’s what MainStreet would like to see the plan entail.
Create a Universal Disclosure Form
Part of the problem with banks’ current overdraft procedures is that consumers don’t always understand what it is they are signing themselves up for. It doesn’t help that financial institutions commonly refer to fronting funds when a consumer charges more than is in their checking account as “overdraft protection,” a term with a decidedly positive connotation that the bank is looking out for you. It also doesn’t help that they don’t always understand their alternatives.
“Consumers need to understand they have three overdraft options,” said Susan Weinstock, project director for Pew’s Safe Checking in the Electronic Age Project, at the CFPB’s roundtable. They can forgo opting in to overdraft protection. They can chose to enroll in an overdraft transfer plan, which pulls money from an alternate account held by the consumer in lieu of declining the payment, or they can opt in to overdraft protection and chose to incur the penalties associated with overdrawing their checking account.
A universal form, similar to the ones the CFPB has already proposed for credit card agreements and mortgage disclosure forms, would limit confusion and also prohibit banks from using marketing materials that lead consumers to believe they need a service that may not be right for them.
Require That Transactions Be Processed As They Occur
Most consumer advocate groups at the CFPB’s roundtable, including the Consumers Union and Pew Charitable Trusts, asked the CFPB to require banks to process transactions as they occur. The recommendation stems from the fact that many institutions are in the habit of processing checks, debit card transactions and bill payments from the highest dollar amount to the lowest. But the practice, which led to a $203 million judgment against Wells Fargo (Stock Quote: WFM) in August 2010, often results in overdraft penalties that would have not been incurred otherwise. (You can actually learn how this works in this MainStreet article.)