Finally, by no means, if you worked with a third-party booker like Orbitz or Expedia, call them to rectify the situation, adds Lytle. It’s just a wasted step, since they still have to call the airline for you – the same number you can call. Cut the middleman, says Lydle. “They’re just selling you the contract. Your actual business deal is with that carrier.”
REFUND REALITIES & RULE 240.
It’s likely if your flight’s been cancelled that the airline’s already tried to accommodate you by putting you on the “next available flight.” But that may not be for another 48 hours. No good if you are on a strict schedule. What’s more, if you don’t speak with an agent – either on the phone or in person - to cancel that newly scheduled flight right away, you may never get a refund. Follow the above tips to ensure you get a hold of someone fast.
Then there’s old Rule 240. This is a federal aviation law established before the airline industry was deregulated in 1978. It’s a so-called “legacy” rule that ensured every domestic passenger a relatively fast, new seat on a “legacy” U.S. carrier in the event of a cancellation or 4+ hour delay caused by something within the carrier’s control, like mechanical problems, late arrivals, late pilots, etc. Carriers were obligated – even if it was a “non-refundable” ticket - to place you on a competitor's flight if they couldn’t bring you to your destination faster. You might have even scored first class seats thanks to Rule 240.
