The airline has posted several examples of fake emails that have been sent out under its name on its website. The scams involved include the receipts for an airline ticket purchased under the recipient’s name, an invitation to redeem bonus miles through the AAdvantage program and the request for consumers to download and print out tickets.
There is also a copy of a phony fax on the website that advertises airfare deals to “Cancun, Cabo and Jamaica.”
All variations of the scam urge consumers to click on a link or call a phone number in an attempt to gain access to their personal information, and American Airlines says some of these emails may have attachments that contain potential viruses.
“American Airlines will never request its customers to perform security-related changes or use email as a communication method to collect usernames, passwords, email addresses, Social Security numbers or other personal information,” the company explains in its security statement.
It advises consumers not to click on links, open any attachments, call any phone numbers listed or follow any instructions in the email. Instead, they should forward a copy of the correspondence, including the header to firstname.lastname@example.org so the airline can investigate further.