NEW YORK (MainStreet) — If you’re flying Virgin America this week, you might want to think twice about calling the airline’s customer service line unless you’re really desperate.
It takes travelers an average of 24 minutes just to reach an actual customer service representative when calling Virgin America’s help line in the week leading up to Thanksgiving, by far the longest hold time of any major airline, according to a report from STELLAService, a customer service ratings company.
For customers calling United, the next worst airline on the list, it only took six minutes on average to reach an actual person. Hawaiian and Alaska Airlines had the two shortest hold times, both of which were under two minutes in total.
STELLAService’s study is based on nearly 400 phone calls placed to the airlines between Nov. 16-21.
What’s the longest you’ve ever had to wait to speak to a customer service representative at an airline or any other company for that matter? Let us know in the comments section below.
(Hat tip to The Consumerist)