6. Offer loyalty, not threats. So many travelers write to airlines, hotels, or rental car companies insisting that their experience was so bad, they’ll never use their services again. If you do that, many of these companies will take you at your word – and not bother to offer you compensation. Instead, briefly remind them of your loyalty and the travel decisions of others that you have influence over, such as family or coworkers whom you book travel for. Express your dissatisfaction and thank them for looking into this matter. They will get the idea.
7. Pay a compliment every now and then. Travel experiences can go horribly wrong, but there are still many people out there working very hard to get you safely where you’re going – and take care of you when you get there. When you meet employees who go above and beyond, tell their managers. Not only is it the right thing to do, but companies occasionally throw a few points or miles your way just for being a good customer and giving them feedback.
By effectively alerting travel companies about actual service failures, and successes, you are actually helping them to improve their quality. Should the airline, hotel, or rental card company choose to compensate you, so much the better. Otherwise, you know where not to take your business in the future.
And here are some ways to avoid travel problems before they happen…
6 Ways to Keep Airlines from Losing Your Bags – and 4 Tips if it Happens Anyway
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