By Jason Steele
NEW YORK (Credit.com) — It makes sense that people in the process of rebuilding their credit history might have their credit card application declined. But it can be a problem even for those who have a good credit history and little debt. Neither applicant should give up; there is a little-known process through which consumers can get another chance. This process is called reconsideration, and everyone who applies for a credit card should be aware of it.
How credit card issuers consider applicants
There is very little that is publicly disclosed about the credit card application process. What we do know is that a bank will request a copy of the consumer’s credit report, research his or her history with that bank and come to a decision. Presumably, most decisions are automated, but an actual person may be part of the process as well. One thing is certain; both the banks and consumers know that this process is not perfect.
The reconsideration process
When a credit card issuer declines to grant an applicant an account, it is required by law to provide a reason. And thankfully, most card issuers are willing to hear an appeal. Applicants can simply contact their bank’s reconsideration line and speak with a representative about their application. The representative may override the decision then, or at least give the applicant the chance to provide more information with which to reconsider the application.
Who to call
Here are the numbers to call for reconsideration for several of the major banks:
American Express: 866-314-0237
Bank of America: 866-458-8805
Barclay’s Bank: 866-408-4064
Capital One: 800-625-7866
Chase: Personal – 888-245-0625, Business – 800-453-9719
Citi: 800-695-5171 or 800-763-9795
US Bank: 800-947-1444 or 800-685-7680
When to call
When you submit an application online, the bank will either offer instant approval or let you know that a decision is pending. With most banks, you can call the reconsideration number immediately if your application is listed as pending. In this way, you will at least get a quick answer. The exception is Capital One, which will not take reconsideration calls until it has issued an initial decision.